Ordering Information & Payment Information
Once you receive your quote, simply sign & return to us along with any revisions needed. Within 48 hours you will receive an Order Confirmation; please review it for accuracy. Once your order is complete and ready for shipping, you’ll be sent a confirming email so you’ll know to expect the shipment. We accept all major credit cards or check payments. Some orders may require a 50% deposit at time of order placement. Orders must be paid in full prior to leaving our dock. We will accept Purchase Orders only from schools or government agencies. Once your order is shipped and paid in full you’ll receive a receipt for your records.
Shipping Information
Orders ship via LTL truck freight unless otherwise specified. Smaller residential items will ship UPS ground as long as the item’s size and weight complies with UPS guidelines. We offer competitive freight rates and have multiple accounts nationwide to ensure our customers receive the best possible freight rate. We also offer no-obligation quotes that are valid for 15 days.
Most items shipping LTL truck freight will ship shrink-wrapped and palletized. The customer is responsible for unloading, and removal of pallet and packing materials in most cases. Standard freight quotes do not include any accessorial charges unless clearly stated in the quote. Examples of accessorial charges include, but are not limited to: residential delivery (this also applies to churches, schools, condos and golf courses according to the freight carriers), driver assistance, delivery notification, inside delivery, etc. Please provide as much information as possible to us about your delivery situation when placing your order. Factors such as: forklifts, dock height, commercial locations will all factor into your freight quote.
Additionally, American Recycled Plastic is not responsible for delays in transit or loss/damage once the shipment has left our facility. It is extremely important that, in the unlikely event of loss/damage, the customer understands that they must not sign the Bill of Lading without noting, in detail, the extent of the loss/damage.
Most items that ship palletized will require at least partial assembly. Please follow the instructions carefully and contact us with any questions.
